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Elite Brackets – Frequently Asked Questions (FAQs)
- How can I get assistance in purchasing TV wall brackets?
- Can I be sure the TV wall bracket will support my LCD TV or Plasma TV securely on the wall?
- How can I be sure the TV wall brackets I’ve chosen will fit my TV?
- Can I be confident that buying my TV wall brackets from your website is secure?
- How will I get confirmation of my purchase?
- How does your free delivery service for TV brackets work?
- Is there a delivery charge if I order more than one TV wall bracket set?
- I want my TV wall brackets delivered to a different address, can you do this?
- Can I select a particular delivery time?
- What should I do if I am not happy with my TV wall bracket when it arrives?
- What do I do if my TV wall bracket arrives damaged, or with something missing?
- What happens if all my packages are not delivered?
- What should I do if the wrong TV wall brackets are delivered?
- What happens if my TV brackets do not arrive?
- Do you share customer information with any other organisations?
How can I get assistance in purchasing TV wall brackets?
Our knowledgeable team will be pleased to assist you with your purchase of TV wall brackets. Just contact us using the email form provided or telephone 0121 554 5333. If you prefer to write our address is located on our contact page.
Can I be sure the TV wall bracket will support my LCD TV or Plasma TV securely on the wall?
All our TV wall brackets have a specific weight allowance. This means the TV brackets are guaranteed to hold the weight of your LCD or Plasma TV providing it is within the maximum weight stated. Should you have any further concerns with the weight of your screen you may contact us at technical@etma-products.co.uk.
How can I be sure the TV wall brackets I’ve chosen will fit my TV?
Our TV wall brackets are guaranteed to fit the sizes of screens stated. Our TV bracket sizes are checked regularly against specifications of new Plasma and LCD screens on the market ensuring our information is completely accurate at all times. However, in the unlikely event the TV wall bracket you selected does not fit your Plasma or LCD screen please contact us at technical@etma-products.co.uk.
Can I be confident that buying my TV wall brackets from your website is secure?
Our TV wall brackets are secure and so is our site! Credit card security when the order is placed via our website is our highest priority. Credit card numbers are encrypted using 128 bit encryption. All information goes direct to Royal Bank of Scotland Streamline. We do not see any of your card information when you place an order.
How will I get confirmation of my purchase?
Once you have completed the payment procedure for the purchase of your TV wall brackets and payment has been confirmed you will receive an email from us giving details of your order number, the product reference number and the total amount of your purchase.
How does your free delivery service for TV brackets work?
We aim to dispatch the TV bracket you have chosen the next working day after we receive your order – that’s usually within 24 hours. For further details of our delivery service click here.
Is there a delivery charge if I order more than one TV wall bracket set?
However many TV wall brackets you order, the delivery will always be free.
I want my TV wall brackets delivered to a different address, can you do this?
That's no problem. If you want us to deliver TV brackets to a different address from the one used for payment, just contact us at technical@etma-products.co.uk
Can I select a particular delivery time?
Again, just contact us at technical@etma-products.co.uk and we will do our best to assist you.
What should I do if I am not happy with my TV wall bracket when it arrives?
If for any reason you wish to return your TV wall bracket you can do so up to 28 days from the purchase date. Provided your purchase is returned as new, in its original condition and unopened (all seals and shrink wrap intact) then we will issue you a full refund for the price you have paid less any delivery charges.
Our extended Returns Policy does not affect your statutory rights and if you open the goods to inspect them you can still cancel your purchase at any time up to 7 working days following the day the goods are delivered.
What do I do if my TV wall bracket arrives damaged, or with something missing?
Please check your TV wall bracket as soon as it is delivered; this is your responsibility. If the packaging appears to be damaged, or opened, please write to this effect on the carrier’s delivery consignment note and notify us at technical@etma-products.co.uk or phone us on 0121 559 5333 within 7 days of receipt.
What happens if all my packages are not delivered?
It is your responsibility to sign for the correct number of packages listed on the consignment note. If there are any packages missing please write this on the consignment note and notify us at technical@etma-products.co.uk or phone us on 0121 559 5333 within 10 days.
What should I do if the wrong TV wall brackets are delivered?
If you receive the wrong TV wall bracket model please notify us at technical@etma-products.co.uk or phone us on 0121 559 5333 within 7 days.
What happens if my TV brackets do not arrive?
If your TV brackets have not arrived within 10 days of the expected delivery date please contact us at technical@etma-products.co.uk or phone us on 0121 559 5333 and we will investigate the matter straight away.
Do you share customer information with any other organisations?
Your data is always 100% secure and will not be sold or shared in any way with any other organisation other than for the processing of your order. Full details of our Privacy Policy can be found here.
